FAQ
Can I return or exchange my wig if it doesn't fit?
Due to hygiene reasons, we cannot accept returns or exchanges. Please ensure to check our size guide before making a purchase.
How long does shipping take?
Shipping times vary depending on your location. Please refer to our shipping policy for estimated delivery times.
What if I receive the wrong wig or a defective item?
Contact our customer service team immediately with your order details. We’ll arrange for a replacement or refund as appropriate.
Are your wigs made from natural hair?
Our wigs are made from high-quality synthetic fibers that mimic the look and feel of natural hair, providing durability and easy maintenance.
Can I cancel my order after it' placed?
Unfortunately, once an order is placed, it cannot be canceled. Please review your order carefully before completing your purchase.
Do you offer custom-made wigs?
Yes, we specialize in custom-made wigs tailored to your specifications. From style and color to size and length, we’ll create the perfect wig for you.
How do I care for my wig?
We recommend following the care instructions provided with your wig to ensure its longevity and maintain its quality appearance.
Do you offer discounts for bulk purchases?
Yes, we offer discounts for bulk orders. Please contact our sales team for more information on wholesale pricing and discounts.
How do I place a custom order?
Simply contact our customer service team to discuss your requirements. We’ll guide you through the process and provide a quote based on your specifications.
What customization options are available?
You can customize various aspects of your wig, including hair type, density, cap construction, and more. We’ll work closely with you to ensure your vision comes to life.
How long does it take to receive a custom-made wig?
The production time for custom orders varies depending on the complexity of the design. We’ll provide you with an estimated timeline once your order details are finalized.
Can I return or exchange a custom-made wig?
Due to the personalized nature of custom orders, we cannot accept returns or exchanges unless there is a manufacturing defect. We’ll work with you to resolve any issues to your satisfaction.